Privacy Policy

Effective Date: May 27, 2026

E.T. Mechanical Ltd. ("we," "us," or "our") operates the website located at https://et-mechanical.etmechanical.workers.dev/ (the "Site"). We are deeply committed to protecting the privacy, accuracy, and reliability of the personal information you share with us.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, request an HVAC, plumbing, or electrical estimate, schedule a service call, or join our Comfort Club Membership.

By using our Site and providing us with your personal information, you consent to the data practices described in this policy in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, fill out a contact form, schedule a service, or interact with us via phone, text, or email.

• Personal Identification Information: This includes your first and last name, email address, phone number, and physical/service address. This information is primarily collected when you request a free heating or cooling estimate, book a service appointment, or submit a message through our contact forms.
• Billing and Financial Information: If you purchase equipment, schedule a paid service, or sign up for our Comfort Club Membership, we (or our third-party payment processors) may collect billing addresses, credit card numbers, or bank account information necessary to process your transactions.
• Technical and Usage Data: When you browse our Site, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

2. How We Use Your Information

E.T. Mechanical Ltd. uses your information to deliver top-tier home comfort and mechanical services. Specifically, we use your data to:

• Schedule, confirm, perform, and follow up on HVAC, indoor air quality, plumbing, electrical, and duct cleaning services.
• Provide accurate quotes and free equipment estimates.
• Manage and administer your Comfort Club Membership, including processing monthly billing and scheduling regular maintenance.
• Respond to your inquiries, questions, customer service requests, or emergency 24/7 service dispatches.
• Send you operational text messages or emails regarding your scheduled technician’s arrival time.
• Inform you of special promotions, rebates, and energy efficiency programs (such as the Oil to Heat Pump Affordability Program) that may benefit your home. You can opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your online experience, analyze website traffic, and understand user behavior.

• Cookies: Small data files stored on your device that help us recognize you on future visits.
• Google Analytics: We may use third-party tools like Google Analytics to track and analyze website usage. This data helps us optimize the Site's layout and functionality.

You can choose to disable cookies through your individual browser settings. However, doing so may limit your ability to use certain features on our website.

4. How We Share Your Information

We do not sell, rent, trade, or lease your personal information to third parties. We only share your data under the following strictly defined circumstances:

• With Trusted Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, managing our scheduling/CRM systems, processing payments, or distributing newsletters. These companies are strictly prohibited from using your personal information for any purpose other than providing these specific services to us.
• For Legal Obligations: We may disclose your information if required to do so by law, court order, or government regulation, or to protect the safety, rights, and property of E.T. Mechanical Ltd., our customers, or the public.

SMS/Text Messaging Privacy Disclosure

If you opt in to receive text messages or updates from E.T. Mechanical Ltd. (e.g., for appointment reminders or technician dispatch alerts), your mobile information, phone number, and SMS consent will not be shared, sold, or leased to any third parties or affiliates for marketing or promotional purposes.

5. Data Security

The security of your personal information is vital to us. We implement and maintain appropriate physical, electronic, and managerial security procedures to safeguard your data against unauthorized access, loss, misuse, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights and Access to Information

Under PIPEDA, you have the right to access, review, correct, or request the deletion of the personal information we hold about you. If you would like to review the information we have on file, update your preferences, or opt out of our email marketing distributions, please contact us using the details provided below.

7. Changes to This Privacy Policy

E.T. Mechanical Ltd. reserves the right to update or modify this Privacy Policy at any time. When we make updates, we will revise the "Effective Date" at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please reach out to us:

• Company Name: E.T. Mechanical Ltd.
• Email: info@etmechanical.ca
• Fredericton Office & Showroom: 85 Sunset Drive, Fredericton, NB E3A 1A2
  Phone: 506-444-4663
• Moncton Office: 503 Charles Lutes Rd, Lutes Mountain, NB E1G 2T4
  Phone: 1-844-850-4663